Young People’s Supported Accommodation Service (16 to 24yrs)
Location: Lozells B19, Birmingham
Salary: up to £45,000 per year plus performance bonus

The service and why this role matters

This is a leadership role in a specialist service supporting young people aged 16 to 24 who have lived through significant trauma, adversity and instability. Many are navigating serious mental health challenges, risks of going missing, and the long tail of abuse or neglect in early life.

This isn’t a service that shies away from complexity. It’s built for it. The wider organisation operates a network of highly specialised services across the Midlands, designed to keep young people out of hospital, stabilise crisis cycles and build safe futures into adulthood.

In Lozells, the programme is particularly rooted in community inclusion and connection. The aim isn’t just holding risk; it’s giving each young person a sense of belonging, contribution and maturity as they step toward independence.

You’re backed by a central operations structure in quality, bookings, compliance, finance and clinical liaison. You’re never managing risk in isolation. That frees you to lead your team, know your young people properly and keep standards high.

There is also a planned transition from CQC regulation into Ofsted regulation, guided by an experienced operations lead. That’s a genuine career-building opportunity and a chance to broaden your regulatory portfolio.

What you’ll be responsible for

• Taking responsibility as Registered Manager for the home, quality of service and the lived experience of each young person

• Leading staff with clarity and purpose, setting a tone that is professional, relational and accountable

• Making sure every young person has a meaningful, person centred support plan that reflects their risks, their strengths and their goals

• Overseeing all regulatory functions including notifications, risk assessments, MCA and DoLS compliance

• Handling PRIs, referrals, and admissions confidently and thoughtfully

• Providing routine supervision and coaching for staff, helping them grow while holding high expectations

• Working directly with commissioners, social workers, police, safeguarding teams and health professionals

• Applying strong governance and quality frameworks and completing audits and improvement plans

• Managing budgets sensitively in line with service priorities

• Maintaining a safe, welcoming environment that feels like a place of dignity and growth

The kind of manager who will thrive here

• Someone with senior experience in residential or supported living

• Strong leadership and people management skills

• A confident grasp of regulatory frameworks and operational responsibilities

• Experience supporting young people or adults with complex emotional or mental health needs

• A qualification at Level 5 in Leadership and Management, or

• Level 3 plus strong evidence of capacity, experience and readiness to complete Level 5 with support

• Able to speak clearly and honestly, not hide behind paperwork or corporate language

• Comfortable learning, adapting and owning decisions

Managers from adult services can translate exceptionally well into this environment if they bring strong fundamentals and a willingness to understand the developmental needs of this age group.

What you’ll gain

• Support from a highly developed central function for compliance, scheduling, HR and operational delivery

• Structured progression pathways across multiple services in the region

• Personal development backed by real investment

• A move from CQC into Ofsted regulation that will expand your skillset and value

• An organisation that genuinely invests in staffing models built for high complexity, not minimum cover

• A network of peer managers across the West Midlands working with similar challenges and similar expectations

How to apply

If you’re a confident Registered Manager or a strong Deputy ready to step into that registration, and you want to lead a service where the complexity comes with real professional backing, apply with your CV.